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FAQs

Your questions have an answer.

We have grouped the questions by subject to make them easier to explore.

Service Presentation

Discover what OMW is, where to find our charging stations, and how they can make your daily life easier.

What is OMW and what is the service used for?

OMW offers a service for renting portable chargers in public places such as bars, restaurants, hotels, and leisure centres. It allows users to charge their mobile devices easily and quickly.

In what types of establishments can I find OMW terminals?

You can find our terminals in bars, restaurants, clubs, hotels, shopping centres, and other leisure venues.

How do I know where the nearest charging station is?

You can locate the nearest terminal via the map available on our website.

Do I need to register to use a battery?

Yes, you need to create an account directly on the OMW kiosk to activate the rental and secure your payment.

Which devices can be charged with OMW?

Our batteries are compatible with most devices thanks to the built-in cables (USB-C, Lightning, and micro-USB).

What is OMW and what is the service used for?

OMW offers a service for renting portable chargers in public places such as bars, restaurants, hotels, and leisure centres. It allows users to charge their mobile devices easily and quickly.

In what types of establishments can I find OMW terminals?

You can find our terminals in bars, restaurants, clubs, hotels, shopping centres, and other leisure venues.

How do I know where the nearest charging station is?

You can locate the nearest terminal via the map available on our website.

Do I need to register to use a battery?

Yes, you need to create an account directly on the OMW kiosk to activate the rental and secure your payment.

Which devices can be charged with OMW?

Our batteries are compatible with most devices thanks to the built-in cables (USB-C, Lightning, and micro-USB).

What is OMW and what is the service used for?

OMW offers a service for renting portable chargers in public places such as bars, restaurants, hotels, and leisure centres. It allows users to charge their mobile devices easily and quickly.

In what types of establishments can I find OMW terminals?

You can find our terminals in bars, restaurants, clubs, hotels, shopping centres, and other leisure venues.

How do I know where the nearest charging station is?

You can locate the nearest terminal via the map available on our website.

Do I need to register to use a battery?

Yes, you need to create an account directly on the OMW kiosk to activate the rental and secure your payment.

Which devices can be charged with OMW?

Our batteries are compatible with most devices thanks to the built-in cables (USB-C, Lightning, and micro-USB).

Use of OMW terminals

Learn how to use our terminals step by step, from borrowing a battery to returning it.

How to rent an OMW battery?

Create an account, follow the steps indicated on the terminal and retrieve your battery.

How to return the battery after use?

Simply replace the battery in an OMW terminal and wait for the confirmation of return on the terminal.

Can I borrow multiple batteries at once?

No, only one loan is allowed per user account.

How long can I keep the battery?

You can keep it for as long as necessary, but charges apply per hour.

5. What happens if the station is full when I want to return the battery?

Contact our support via the app to get help or find a nearby available charging point.

How to rent an OMW battery?

Create an account, follow the steps indicated on the terminal and retrieve your battery.

How to return the battery after use?

Simply replace the battery in an OMW terminal and wait for the confirmation of return on the terminal.

Can I borrow multiple batteries at once?

No, only one loan is allowed per user account.

How long can I keep the battery?

You can keep it for as long as necessary, but charges apply per hour.

5. What happens if the station is full when I want to return the battery?

Contact our support via the app to get help or find a nearby available charging point.

How to rent an OMW battery?

Create an account, follow the steps indicated on the terminal and retrieve your battery.

How to return the battery after use?

Simply replace the battery in an OMW terminal and wait for the confirmation of return on the terminal.

Can I borrow multiple batteries at once?

No, only one loan is allowed per user account.

How long can I keep the battery?

You can keep it for as long as necessary, but charges apply per hour.

5. What happens if the station is full when I want to return the battery?

Contact our support via the app to get help or find a nearby available charging point.

Pricing and payments

Find all the information about our rates, accepted payment methods, and the management of receipts or invoices.

What is the rental cost of a battery?

The cost of renting varies according to the location of the terminals.

What payment methods are accepted?

We accept bank cards, Apple Pay, and Google Pay via the app.

Are there any packages or subscriptions?

No, the service currently operates on an hourly payment model only.

Can I get an invoice for my usage?

Yes, an invoice is sent directly to your email inbox after your payment.

Are there any additional charges if the time limit is exceeded?

Hourly charges apply until the battery is returned.

What is the rental cost of a battery?

The cost of renting varies according to the location of the terminals.

What payment methods are accepted?

We accept bank cards, Apple Pay, and Google Pay via the app.

Are there any packages or subscriptions?

No, the service currently operates on an hourly payment model only.

Can I get an invoice for my usage?

Yes, an invoice is sent directly to your email inbox after your payment.

Are there any additional charges if the time limit is exceeded?

Hourly charges apply until the battery is returned.

What is the rental cost of a battery?

The cost of renting varies according to the location of the terminals.

What payment methods are accepted?

We accept bank cards, Apple Pay, and Google Pay via the app.

Are there any packages or subscriptions?

No, the service currently operates on an hourly payment model only.

Can I get an invoice for my usage?

Yes, an invoice is sent directly to your email inbox after your payment.

Are there any additional charges if the time limit is exceeded?

Hourly charges apply until the battery is returned.

Battery compatibility and performance

Check the compatibility of our batteries with your devices and discover their autonomy to meet your needs.

Do batteries work with all devices?

Yes, they are compatible with devices using USB-C, Lightning, and micro-USB ports.

What type of cables are supplied with the battery?

Each battery is equipped with three integrated cables: USB-C, Lightning, and micro-USB.

How many charges can I get with a battery?

Our batteries offer a full charge.

Are batteries safe to use?

Yes, they are regularly tested to ensure their safety and performance.

Are the batteries precharged?

All our batteries are constantly charging when they are in the terminal, but depending on usage, their charge levels may vary.

Do batteries work with all devices?

Yes, they are compatible with devices using USB-C, Lightning, and micro-USB ports.

What type of cables are supplied with the battery?

Each battery is equipped with three integrated cables: USB-C, Lightning, and micro-USB.

How many charges can I get with a battery?

Our batteries offer a full charge.

Are batteries safe to use?

Yes, they are regularly tested to ensure their safety and performance.

Are the batteries precharged?

All our batteries are constantly charging when they are in the terminal, but depending on usage, their charge levels may vary.

Do batteries work with all devices?

Yes, they are compatible with devices using USB-C, Lightning, and micro-USB ports.

What type of cables are supplied with the battery?

Each battery is equipped with three integrated cables: USB-C, Lightning, and micro-USB.

How many charges can I get with a battery?

Our batteries offer a full charge.

Are batteries safe to use?

Yes, they are regularly tested to ensure their safety and performance.

Are the batteries precharged?

All our batteries are constantly charging when they are in the terminal, but depending on usage, their charge levels may vary.

Technical issues and loss/damage

Find quick solutions in the event of a technical problem, full charge, or loss/damage of a battery.

What to do if the terminal is not working?

Check that the terminal is switched on and connected. If it still does not work, contact our support via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

What happens if I lose the battery?

In case of loss, a fee of €30 will be automatically charged via the credit card used for payment.

What to do if the battery is not functioning properly or not charging my device?

Ensure that the cable is properly connected. If the battery still does not work, return it to the terminal and get another one. If the problem persists, contact support via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

What should I do if the charging station is full and I can't return my battery?

Use the map presented on our website to locate the nearest available charging station, or contact our customer service for immediate assistance via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

Can I replace a defective battery during the rental?

Yes, you can return a defective battery at the terminal and collect another one for free by following the steps again; a timeframe has been set for this purpose. In case of a defective battery, please inform us via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

What to do if the terminal is not working?

Check that the terminal is switched on and connected. If it still does not work, contact our support via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

What happens if I lose the battery?

In case of loss, a fee of €30 will be automatically charged via the credit card used for payment.

What to do if the battery is not functioning properly or not charging my device?

What should I do if the charging station is full and I can't return my battery?

Can I replace a defective battery during the rental?

What to do if the terminal is not working?

Check that the terminal is switched on and connected. If it still does not work, contact our support via WhatsApp: +33 6 48 73 99 61 or by email: support@oohmywatt.com.

What happens if I lose the battery?

In case of loss, a fee of €30 will be automatically charged via the credit card used for payment.

What to do if the battery is not functioning properly or not charging my device?

What should I do if the charging station is full and I can't return my battery?

Can I replace a defective battery during the rental?

Security and privacy

Discover how your personal information and payments are secured with OMW.

Are my payment details secure?

Yes, all transactions are protected by a encryption system that complies with PCI-DSS standards to ensure the security of your payments.

What are you doing with my personal data?

We use your data only for managing your account and improving our services. It is never sold or shared with third parties without your consent.

May I request the deletion of my personal data?

Yes, you can request the deletion of your data by contacting us at: support@oohmywatt.com

Are batteries safe to use?

Yes, our batteries comply with European standards CE and RoHS and are regularly tested to ensure their safety and prevent any risk of overheating or failure.

Am I being tracked geographically by the OMW application?

Your location is used solely to help you find the nearest charging point. This data is not stored after use and you can disable geolocation at any time in your phone's settings.

Are my payment details secure?

Yes, all transactions are protected by a encryption system that complies with PCI-DSS standards to ensure the security of your payments.

What are you doing with my personal data?

We use your data only for managing your account and improving our services. It is never sold or shared with third parties without your consent.

May I request the deletion of my personal data?

Yes, you can request the deletion of your data by contacting us at: support@oohmywatt.com

Are batteries safe to use?

Yes, our batteries comply with European standards CE and RoHS and are regularly tested to ensure their safety and prevent any risk of overheating or failure.

Am I being tracked geographically by the OMW application?

Your location is used solely to help you find the nearest charging point. This data is not stored after use and you can disable geolocation at any time in your phone's settings.

Are my payment details secure?

Yes, all transactions are protected by a encryption system that complies with PCI-DSS standards to ensure the security of your payments.

What are you doing with my personal data?

We use your data only for managing your account and improving our services. It is never sold or shared with third parties without your consent.

May I request the deletion of my personal data?

Yes, you can request the deletion of your data by contacting us at: support@oohmywatt.com

Are batteries safe to use?

Yes, our batteries comply with European standards CE and RoHS and are regularly tested to ensure their safety and prevent any risk of overheating or failure.

Am I being tracked geographically by the OMW application?

Your location is used solely to help you find the nearest charging point. This data is not stored after use and you can disable geolocation at any time in your phone's settings.

Help and contact

Need help? Here’s how to contact our customer service or send us your suggestions and feedback.

How can I contact OMW customer service?

You can contact us directly via WhatsApp: +33 6 48 73 99 61, by email: support@oohmywatt.com or through our contact form.

Is customer service available 24/7?

Yes, our customer service is available 24 hours a day and 7 days a week to respond to your requests.

Can I ask a question or report a problem via the website?

Yes, the website has a Contact section where you can ask questions or report a problem.

How long does it take to receive a response from customer support?

We generally respond in less than 1 hour, and urgent requests are prioritised.

Can I leave a review or make a suggestion about the OMW service?

Absolutely! You can leave a review via TrustPilot, tag us on your social media, or send your suggestions to feedback@oohmywatt.com. Your feedback helps us improve our services.

How can I contact OMW customer service?

You can contact us directly via WhatsApp: +33 6 48 73 99 61, by email: support@oohmywatt.com or through our contact form.

Is customer service available 24/7?

Yes, our customer service is available 24 hours a day and 7 days a week to respond to your requests.

Can I ask a question or report a problem via the website?

Yes, the website has a Contact section where you can ask questions or report a problem.

How long does it take to receive a response from customer support?

We generally respond in less than 1 hour, and urgent requests are prioritised.

Can I leave a review or make a suggestion about the OMW service?

Absolutely! You can leave a review via TrustPilot, tag us on your social media, or send your suggestions to feedback@oohmywatt.com. Your feedback helps us improve our services.

How can I contact OMW customer service?

You can contact us directly via WhatsApp: +33 6 48 73 99 61, by email: support@oohmywatt.com or through our contact form.

Is customer service available 24/7?

Yes, our customer service is available 24 hours a day and 7 days a week to respond to your requests.

Can I ask a question or report a problem via the website?

Yes, the website has a Contact section where you can ask questions or report a problem.

How long does it take to receive a response from customer support?

We generally respond in less than 1 hour, and urgent requests are prioritised.

Can I leave a review or make a suggestion about the OMW service?

Absolutely! You can leave a review via TrustPilot, tag us on your social media, or send your suggestions to feedback@oohmywatt.com. Your feedback helps us improve our services.